We are here for you

Our advantages

At all stages of your buying process, our team of professionals and our suite of services are at your disposal to assist in the planning and the execution of your project. Whether it's the invaluable advice from our experts you require, a professional installation or customized doors and windows' manufacturing for your project, you're sure to find the friendly support you're looking for to put you right at ease in your purchasing decision.

Personalized service

Our advisors are there to help you and suggest solutions adapted to your project's specifications. Whether it is in terms of style, technical solutions or installation, we can assess your needs and do our very best to meet your requirements. Our goal is to ensure your complete satisfaction throughout your purchasing process from your first visit to one of our showrooms all the way to the completion of the installation.

Custom manufacturing

Thanks to our manufacturing and custom paint facilities, you can have access to a world of possibilities for your project. Your doors and windows will be made-to-measure specifically for your home according to the style, color and finish you will have chosen. Customizing your doors and windows and giving a distinctive look to your home will never have been so easy and friendly!

Shop & advice

Visit one of our four showrooms located in Quebec, Lévis, Montmagny and Rivière-du-Loup. You're sure to find a vast selection of windows, front doors, decorative glasses & accessories and patio doors on show. Our sales advisors will be there to assist you in making the best possible technical, energy-efficient and aesthetic choices according to your requirements and your budget.

Free estimate

Our quotation service is free of charge! With approximate measurements you will have initially taken inside your house, we will be able to prepare a first estimate. If at all possible, please take some indoor and outdoor photographs of the doors and windows you are planning to replace. This will allow us to be even more precise in our pricing estimate. Whether in-store, by phone or online, our sales advisors will be delighted to answer your questions, reply to your enquiry and provide a personalized quotation for your doors & windows replacement.

Installation service

To be optimal and energy-efficient, doors and windows must be installed properly. That's why Lorendo has its certified installation teams trained to our rigorous installation standards. Our Lorendo installation service includes on-site measurement by a technician, installation of products, wool and/or urethane insulation, external weather seals, interior door jambs installation (in-store selection) as well as leftover pick-up. In addition, our installation come with a 5-year warranty. Please see details in-store or in the Warranty section of our website. Ask your sales advisor if installation service is available in your area.

Customer service

Our sales, manufacturing and installation teams work in concert to help you make the right choices for your project. Whether it's for technical advice on an upcoming purchase, a small additional adjustment after installation, a broken thermos after years of use or a question about our warranties, feel free to contact our customer service team. Our staff is trained to provide quality customer service.

Delivery

We deliver everywhere in the province of Quebec. The delivery of our doors and windows is free within 50-kilometer radius from our Montmagny factory. Outside this delivery radius, the delivery fees are calculated at the time of quotation according to the delivery address or destination. We do everything in our power to keep delivery costs as reasonable as possible. They are based on market transportation costs. You could also choose to collect your products at our Montmagny factory or at one of our sales branches.

Measurement at home

Our Lorendo installation service includes on-site measurements by a trained technician to ensure accuracy throughout the planning et production processes and to best meet your needs.

Warranties

Did your know that Lorendo provides amongst the best warranties in the industry? Our exclusive white PVC window profiles, our sealed units (thermos) and our hardware all come with a 25-year lifetime Lorendo warranty. And we also provide a 10-year warranty on our aluminum extrusions and paints. We've got you covered with these product warranties.

We're there to help

FAQ

Yes, we can replace the sealed glass (thermos) of your windows, doors and patio doors of all kinds, even if the products to be replaced were not manufactured by Lorendo. Certain conditions may apply.

Oui, nous pouvons réparer vos portes et fenêtres Lorendo à condition bien sûr que l’âge ou la génération des produits nous le permettent. Certaines conditions peuvent s’appliquer.

Yes, we can cut custom screens to the required dimensions and install them in your window frames, doors and patio doors. Bring your frames. We will be able to measure the nets more accurately.

Yes, it is possible. At some point in the useful life of your products, you may need to replace small components such as cranks, opening operators, mosquito nets. We maintain an inventory of Lorendo components for Lorendo windows and doors. Certain conditions may apply depending on the age or generation of your Lorendo products. If you have windows other than Lorendo, we can put you in touch with a specialist who stocks various parts from various manufacturers.

Yes, we have installation guides for each type of window. We also provide you with an installation service by Lorendo certified and authorized installers for the regions of Quebec, Lévis, Montmagny and Rivière-du-Loup, thus guaranteeing you installation according to the latest standards.

Our High Performance and Hybrid PVC window manufacturing plant and our steel door customization plant are proudly located in Montmagny, the capital of l'Oie Blanche, on the south shore of the St. Lawrence River and Quebec City.

To contact us

Contact us now for more information

We manufacture a wide selection of Energy Star® doors and windows in a variety of colors, sizes and options to meet your most demanding needs for style, performance, comfort and energy shaving.
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