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our faq

o1

HOW DO I KNOW IT IS TIME TO REPLACE MY DOORS AND WINDOWS?

Various things to assess when inspecting your current home windows: deterioration of the weatherstripping; the opening and/or closing of the sashes; the air infiltration inside the house; the formation of condensation between the glass panes; the appearance of molds.

 You may also want to rejuvenate the look of your home or improve its energy efficiency. And when you realize installing new windows can provide you more comfort and save you dollars in electricity, it then becomes a very good incentive.

o2

WHAT BUDGET DO I NEED TO REPLACE MY DOORS AND WINDOWS?

This amount can vary depending on the choice and quantity of products to be replaced. Do not hesitate to meet with one of our sales advisors to discuss the specifics of your project. Visit the Contact us section of our web site to find the store nearest to you.

o3

HOW DO I TAKE THE APPROXIMATE MEASURES FOR A QUOTE?

Ideally, you should measure your doors and windows from within your door and window frames (from inside the house). You could also specify to your advisor whether your doors and windows have trim moldings or any woodwork. 

Taking some pictures of the inside and outside of your doors and windows could also greatly assist your advisor in working out a quote as precisely as possible for your project. 

When you choose our installation service, prior to confirming your order for a production planning, we will ensure a Lorendo certified installer/measurer comes to your home to take the exact measurements necessary for the production of a customized product perfectly adapted to your needs. 

For any additional questions, do not hesitate to call our advisors via the Contact us section of our web site.

o4

WHAT ARE THE DIFFERENCES BETWEEN DOUBLE THERMOS AND TRIPLE THERMOS?

How to make the best choice for my house? You guessed it: the first difference between double and triple glazing is the number of glass that makes up the window. It is true to say that the triple glass is more efficient, more sound-absorbing and allows for greater energy savings than double glass. Do not hesitate to discuss this subject with a sales advisor to make sure you make the an informed choice adapted to your needs and your budget.

o5

WHAT IS A LOW-E FILM? WHAT IS ARGON GAS?

The Low-E is a film installed inside the window to reflect heat whereas Argon gas acts as an insulator and protects against UV rays. A sealed glass window with Low-E film and Argon gas will therefore maintain a comfortable temperature inside your home, both summer and winter, while protecting your property from the harmful effects of UV rays.

o6

HOW CAN I REDUCE AMBIENT SOUNDS FROM OUTSIDE?

By choosing windows with a high performance multiple air chamber system, you could reduce the transmission of sound. In addition, good weatherstrips on the windows will provide a more optimal sealing thus preventing air leaks and noise transmission. Finally, the choice of glass plays an important role: the thicker the glass, the less vibration there is. You can also consider triple glass windows to get a superior soundproofing power. Do not hesitate to talk to one of our sales advisors regarding other soundproofing solutions.

o7

IS PAINTING ON PVC DURABLE?

Applied according to the proven Lorendo process, and under optimal conditions, this paint has superior adhesion and is designed to withstand UV radiation. And, in addition to offering you a wide range of standard colors, we can also customize the color. of your doors and windows for your project.

o8

ARE THERE ANY STANDARDS TO COMPLY TO WHEN REPLACING MY DOORS AND WINDOWS?

You must verify directly with the municipality where your house is located to obtain the specific standards and regulations related to it.

o9

CAN LORENDO DOORS AND WINDOWS BE INSTALLED ALL-YEAR AROUND?

Yes, there is no problem (except under extreme conditions).

10

WHY SOMETIMES I HAVE THE FACE OUTSIDE MY NEW WINDOWS?

La condensation extérieure sur les unités scellées haute performance est un phénomène tout à fait normal et est même un signe que le produit installé est de grande qualité. En fait, si la température extérieure est au-dessus du point de rosée et que la fenêtre est un peu plus fraîche, la condensation apparaît. En prévenant la chaleur de s’échapper, les fenêtres à haut rendement énergétique laissent voir cette condensation.

11

WHY IS THERE A FOG INSIDE MY NEW WINDOWS?

This mist can be caused by the high humidity level of your home. See our Care & Cleaning Guide for more informations.You can significantly reduce the level of humidity in your house by simply adopting good daily habits such as not drying clothes indoors during the winter, operating the range hood when cooking and boiling water, etc. See our Care & Cleaning Guide for more informations.

12

HOW DO I MAINTAIN AND CLEAN MY LORENDO DOORS AND WINDOWS?

Please refer to our Care & Cleaning Guide for all the details.

13

WHAT SHOULD I DO IF I HAVE DIFFICULTY WITH ONE OF MY WINDOW MECHANISM?

First, you can clean the window mechanism with a damp cloth or with compressed air. Then, you can spray a silicone-based lubricant on the latches and hinges.

14

HOW DO I PROCEED IF I NEED TO CALL FOR AFTER-SALES SERVICE?

First, ensure to always keep your invoice detailing your purchase, this will help us greatly in identifying the product needing attention. If you do not have your invoice, with your name and address on it, we should normally be able to locate your file in our database depending of the age of the transaction.

15

WHAT ARE THE LORENDO WARRANTIES?

Please refer to the Warranty  section of our website for details. Lorendo offers one of the most comprehensive warranty in the industry.

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